PRIVACY POLICY

Privacy Policy (Effective 1 June 2026)

At Acupuncture & Beauty Centre ("we", "our", "us"), we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable health records legislation.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, contact us, or use our services.

1. Who We Are

Acupuncture & Beauty Centre provides acupuncture, Traditional Chinese Medicine, fertility support, health coaching, complementary therapies, beauty treatments, and related healthcare services.

Contact Details:

Acupuncture & Beauty Centre
Email: [email protected]
Phone: 0403 328 807
Sydney, NSW, Australia

2. What Information We Collect

We may collect personal information including:

Personal Details

Name

Date of birth

Address

Phone number

Email address

Emergency contact details

Health Information

Medical history

Health concerns and symptoms

Medications and supplements

Pathology and diagnostic test results

Fertility, pregnancy, and reproductive health information

Treatment notes and clinical records

Website Information

When you visit our website, we may collect:

IP address

Browser type

Device information

Website usage data

Cookies and analytics information

3. How We Collect Information

We may collect information directly from you when you:

Complete an online enquiry form

Book an appointment

Subscribe to our newsletter

Participate in a consultation

Purchase products or services

With your consent, we may also collect information from:

Medical practitioners

Specialists

Allied health practitioners

Pathology laboratories

Imaging providers

Other healthcare providers involved in your care

4. Why We Collect Your Information

We collect personal information to:

Provide healthcare services and treatments

Assess your health and develop treatment plans

Communicate with you about appointments and services

Process payments

Send educational materials and newsletters (with your consent)

Comply with legal and professional obligations

Improve our services and website performance

5. Disclosure of Personal Information

We will only disclose your information where necessary and permitted by law.

Your information may be shared with:

Healthcare professionals involved in your care

Pathology and testing providers

Legal or regulatory authorities where required by law

Service providers who assist with business operations

Professional advisers such as accountants or legal advisers

We do not sell, rent, or trade your personal information to third parties.

6. Marketing Communications

If you subscribe to our newsletter or marketing communications, we may send you information about:

Health and wellness education

Fertility and hormone health information

Upcoming programs, events, and workshops

New services and offers

You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

7. Website Cookies and Analytics

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

Understand website traffic

Improve website functionality

Analyse visitor behaviour

Deliver relevant content

You can disable cookies through your browser settings; however, some website features may not function properly.

We may use services such as:

Google Analytics

Meta (Facebook) Pixel

Other website analytics tools

These services may collect anonymous usage data.

8. Storage and Security of Information

We take reasonable steps to protect your personal information from:

Unauthorised access

Misuse

Interference

Loss

Modification

Disclosure

Information may be stored:

Electronically using secure practice management systems

In password-protected databases

In secure cloud-based systems

In locked physical files where applicable

While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Access and Correction

You may request access to the personal information we hold about you.

You may also request correction of any information that is inaccurate, incomplete, or outdated.

Requests can be made by contacting us using the details provided below.

We may require proof of identity before providing access to records.

10. Retention of Health Records

Health records are retained in accordance with applicable Australian and NSW legal requirements.

Records may be kept for the period required under relevant legislation and professional obligations.

11. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those external websites and encourage you to review their privacy policies separately.

12. Children's Privacy

Where services are provided to individuals under 18 years of age, personal information may be collected from parents or legal guardians where appropriate and permitted by law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on our website with the updated effective date.

14. Complaints

If you believe your privacy has been breached or you have concerns about how your personal information has been handled, please contact us.

We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the:

Office of the Australian Information Commissioner (OAIC)

Website: https://www.oaic.gov.au

Phone: 1300 363 992

15. Contact Us

If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact us.